topic Re: Automatic payment troubles in Get Support

Automatic payment troubles

Gregsayer — Wed, 12 Jun 2024 21:08:57 GMT

We have automatic payment but service cut off for nonpayment Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do

Re: Automatic payment troubles

softech — Wed, 12 Jun 2024 21:11:28 GMT

@Gregsayer Autopay could fail occasionally, please login My Account and click Pay Now and Resume Services to make a manual payment to resume service

Re: Automatic payment troubles

Meow — Wed, 12 Jun 2024 21:24:36 GMT

Sometimes it does happen for autopay to fail.

Add funds manually and service should resume (or 'resume' button should be there).

Re: Automatic payment troubles

Ginseng — Wed, 12 Jun 2024 22:23:34 GMT

This also just happened to me today. I've had auto pay setup with same card no issues. Until today I got a text saying plan not renewed and my service was cutoff until I manually paid online. 😞