topic Re: 5G in Get Support

5G

kkss — Thu, 13 Jun 2024 03:49:27 GMT

Hi,

I am using a Galaxy S20 FE 5G. My subscription for 5G started June 12, 2024. But the phone only shows LTE/WCDMA/GSM. How do I make 5G appear in my network mode?

Re: 5G

eddieO — Wed, 12 Jun 2024 20:01:52 GMT

Hi @kkss, If you are not close enough to a 5G tower your phone will drop down to the next fastest speed available. Keep in mind that at 5G PM is capping speed at 250 Mbps and with LTE you are able to get very close to that speed as well

Re: 5G

AK32 — Wed, 12 Jun 2024 20:03:31 GMT

make sure you have 5G enabled in settings on your phone. If that is enabled and you are on a 5g plan, but still not seeing 5g on your phone, there is a chance you are not currently located near a 5g tower

Re: 5G

Phil_Adelphus — Wed, 12 Jun 2024 20:04:16 GMT

@kkss That phone will not show 5G on Public Mobile but you should still get good speeds on LTE, have you done a speed test? The phone would need an update from Samsung to be able to show 5G and it doesn't seem that is likely from previous posts here.

Re: 5G

Sansan — Wed, 12 Jun 2024 20:24:36 GMT

@kkss I have the same phone. The 5G does NOT work on Public Mobile. You would need to go to Telus or koodo for this.

Nothing you can do.😏

Re: 5G

will13am — Wed, 12 Jun 2024 20:46:43 GMT

I can vouch that not even the version of this phone sold by Public Mobile will get 5G on this service. It is not a significant impact to performance but leaves a bit of a source taste in the mouth nonetheless.