topic Re: PM will not process my payment in Get Support

PM will not process my payment

Jacksprat12 — Wed, 12 Jun 2024 18:15:32 GMT

Been on auto payment, credit card is fine, contacted credit card company, they said everything is good on there end and tgat no attempt has been made by Public mobile. I went in checked info, even redid it. No avail. I have no phone now. Tried to put in a ticket, got 404 message. What now!,,,

Re: PM will not process my payment

eddieO — Wed, 12 Jun 2024 18:17:09 GMT

You can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: PM will not process my payment

AK32 — Wed, 12 Jun 2024 18:19:46 GMT

The only time this happened to me is when my credit card expiry date was approaching, once i updated it was fine. If all your info is up to date and okay, i would try contacting a public mobile support agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437