topic Payment method error changing subscription on renewal date in Get Support

Payment method error changing subscription on renewal date

Juan3434 — Wed, 12 Jun 2024 16:33:01 GMT

Hello!

I am having an issue trying to change my subscription on the renewal date.

Every time it tells me to try with a different payment method even though I tried it with 3 different credit cards.

The renewal date is approaching and I don't know if I should try the "change now option" or give up and go to a different provider, because I know if it renews that won't give me back the money for this subscription that I don't want. Had anyone experienced this?

Re: Payment method error changing subscription on renewal date

hTideGnow — Wed, 12 Jun 2024 16:35:27 GMT

hi @Juan3434

so, the 'old' plan still active and renewal date just coming?

if you use Change on Renewal, it won't ask you to pay and you shoudn't get payment error.

Try again using the app

or ask support agent to schedule the plan change for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment method error changing subscription on renewal date

will13am — Wed, 12 Jun 2024 16:37:50 GMT

@Juan3434 , if you try too many times to use a payment card unsuccessfully the card can get locked out. I have found that location permission has a role in adding a payment card. If you are using a browser, give location permission to the Public Mobile site. If you are using the app, give the app location permission.

Re: Payment method error changing subscription on renewal date

Juan3434 — Wed, 12 Jun 2024 16:38:29 GMT

That's exactly what I'm doing, it says" due today 0", but it still gives me the payment error, I don't understand it ... I'll talk to an agent. Thank you

Re: Payment method error changing subscription on renewal date

Meow — Wed, 12 Jun 2024 17:18:48 GMT

@Juan3434 wrote:
That's exactly what I'm doing, it says" due today 0", but it still gives me the payment error, I don't understand it ... I'll talk to an agent. Thank you

Oh, you cannot schedule payment if it is due today. Did your subscription renewed today (early morning)?