topic Re: Number Transfer Issue in Get Support

Number Transfer Issue

RN2 — Wed, 12 Jun 2024 15:32:30 GMT

When trying to transfer my number from my old provideryesterday I received the following text from Public:

"We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate provided"

I have not heard anything since. Do I keep waiting or what?

Re: Number Transfer Issue

Sansan — Wed, 12 Jun 2024 15:53:54 GMT

@RN2 no one will contact you. Use this link to submit a ticket https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

Or https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer Issue

hTideGnow — Wed, 12 Jun 2024 15:54:44 GMT

@RN2

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call