topic Re: SIM in use in Get Support

SIM in use

supersoul — Tue, 04 Jun 2024 12:32:14 GMT

I accidentally tried to activate SIM ################### under a different account but after realizing my mistake I CHANGED the SIM number ......NOW I can not use it in the right account. HOW CAN I SPEAK TO SOMEONE OR GET THIS CORRECTED PLEASE PLEASE ........? Frustrating?

PLEASE HELP AND ACTIVATE OR CANCEL AND REFUND, SOMETHING

Re: SIM in use

softech — Tue, 04 Jun 2024 12:36:16 GMT

@supersoul

first, this is a open forum, please do not post your sim card number

sim card can only be used to activated once, once activated, it will be tied to that account and cannot be changed. This is not a PM policy but sim card for all mobile providers is like that, only activated once and cannot be changed for another account.

So, the sim card you used to "under a different account" will now be tied to it and cannot be changed

So, you will need to buy another sim card to use for the proper account. Cheapest place to buy another simcard and with quick shipping is via Amazon.ca, only $4.99. But here are all the places you can buy

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: SIM in use

supersoul — Wed, 12 Jun 2024 13:45:15 GMT

Thanks ! .... A Great Knowledgeable & Courteous Customer service Rep. Helped me solve the issue .... !!!!