topic Re: Unable to open safari when using data in Get Support

Unable to open safari when using data

Howittl — Wed, 12 Jun 2024 12:14:11 GMT

When using data on my iphone, I'm able to open apps and use them, but when I open safari, I get a message saying 'Safari can't open the page because your phone is not connected to the internet'. Safari works when I'm connected to wifi though.

I can't figure out if this is an issue with my iphone settings or with my data from Public mobile.

Rebooting the phone does not help. Any advice is appreciated. Thanks.

Re: Unable to open safari when using data

Phil_Adelphus — Wed, 12 Jun 2024 12:33:20 GMT

@Howittl I would think it's more likely something with your settings. I tried turning data access for Safari off under cellular on my iPhone but it gives a different message, but you might want to check that. Apple has some other suggestions, like clearing cache on Safari here

https://support.apple.com/en-ca/102456

Re: Unable to open safari when using data

softech — Wed, 12 Jun 2024 12:38:26 GMT

@Howittl latest iOS updated? updated your Carrier Profile?

last, try to Reset network settings at Settings > Beneral> Transfer or Reset [device] > Reset > Reset network Settings

Re: Unable to open safari when using data

eddieO — Wed, 12 Jun 2024 12:45:21 GMT

Another test would be to install another browser on your phone (like Chrome or DuckDuckGo etc) and see if it's working with data, that would give you a better indication that it's probably a Safari setting.

Re: Unable to open safari when using data

AK32 — Wed, 12 Jun 2024 17:46:26 GMT

If apps and other things are working on data and its just safari not working, it is an issue with your device, but it sounds like a settings issue, not a physical issue. I would suggest trying to Reset network settings (this will erase all connected wifi's), and try looking in Settings for Safari and clear cookies/cache. And if you haven't already, sometimes a quick refresh of the phone (turn it off and on) can do wonders.