topic Re: Transfer in Get Support

Transfer

ScAs — Wed, 12 Jun 2024 03:42:35 GMT

So I transferred a number from Lucky mobile to Public Mobile, but didn't realize it would transfer to the SIM card in my phone... blonde moment, I know...

Anyway, how can I get my previous number back? It was already Public Mobile

Re: Transfer

golfball — Wed, 12 Jun 2024 05:14:18 GMT

You can't. Once you port a new number in the old one is lost.

You can try reaching out to support but no promises they can do anything. You can submit a ticket to support by pressing the chat bubble in the bottom corner and asking the chatbot to submit a ticket. Then select "Contact Us".

Re: Transfer

Joe_G — Wed, 12 Jun 2024 10:51:23 GMT

I don't understand your post; maybe I'm having a blonde moment. 😉

It sounds like you had two numbers, one with Lucky and one with Public Mobile. Then you transferred your Lucky number to PM, wiping your old PM number and closing your Lucky account. Now you want your old PM number back. Is that correct?

What were you trying to achieve by transferring your Lucky number?

Re: Transfer

anotheran — Wed, 12 Jun 2024 11:12:59 GMT

Sounds like you want your public mobile number back. You'll need to register again for pm and try the number lottery. You used to be able to suggest the last 4 digits but I don't know how it works anymore. And sometimes carriers hold the number a few weeks before putting it back into circulation. You could try pm cs but you'll need at least an account with pm

Re: Transfer

Phil_Adelphus — Wed, 12 Jun 2024 11:57:48 GMT

@ScAs I'm confused like @Joe_G Where were you expecting your Lucky number to go if not to your PM sim? I'm wondering if you were trying to set up dual sim?

Re: Transfer

ScAs — Thu, 13 Jun 2024 16:02:38 GMT

I was trying to setup another number...

What saved me was that I didn't authorize the transfer on the Lucky Mobile account, so it wasn't completed. My original Public number was just in limbo for a while lol!

I have now created a new account and been able to transfer my Lucky to Public keeping both my first Public number, and the new one I wanted to transfer. All fixed!