topic Re: Can I pause my subscription? in Get Support

Can I pause my subscription?

Valeria_B — Wed, 12 Jun 2024 02:24:49 GMT

For example next month I’m going on vacation for a month. The thing is that my subscription renews the day I will leave the country, which means I’ll be paying for a plan I will not use that month. I have automatic payments and an old plan that no longer exist. Is there the possibility to pause it and then resume it when I get back without changing my plan?

Re: Can I pause my subscription?

will13am — Wed, 12 Jun 2024 02:26:54 GMT

@Valeria_B , you can suspend your account for up to 89 days without losing the account. Go to the online account, payments tab and manage subscription, turn subscribe to off. When you come back make sure to turn subscribe back on. If the account remains dormant past 90 days, it will be deactivate permanently.

Re: Can I pause my subscription?

BKNS27 — Wed, 12 Jun 2024 02:29:28 GMT

@Valeria_B

Just login to your account online or PM app and disable/turn off subscribe so you won’t be charge for the upcoming renewal for a month.

When you return remember to enable/turn on Subscribe so you can continue with your service.

Re: Can I pause my subscription?

computergeek541 — Wed, 12 Jun 2024 02:37:56 GMT

@BKNS27 wrote:
@Valeria_B
Just login to your account online or PM app and disable/turn off subscribe so you won’t be charge for the upcoming renewal for a month.
When you return remember to enable/turn on Subscribe so you can continue with your service.

After returning, re-enable autopay won't make the service resume. If the account has been suspended for non-payment, a manual payment must be made to restore service.

Re: Can I pause my subscription?

Valeria_B — Wed, 12 Jun 2024 02:33:36 GMT

But will I lose my rewards or the time I’ve been a member?

Re: Can I pause my subscription?

Valeria_B — Wed, 12 Jun 2024 02:35:27 GMT

Ohhh! Good to know

Re: Can I pause my subscription?

computergeek541 — Wed, 12 Jun 2024 02:36:31 GMT

@will13am wrote:
@Valeria_B , you can suspend your account for up to 89 days without losing the account. Go to the online account, payments tab and manage subscription, turn subscribe to off. When you come back make sure to turn subscribe back on. If the account remains dormant past 90 days, it will be deactivate permanently.

There are some cases in which disabling autopay won't prevent the account from renewing. This can happen if there are extra funds already in the Public Mobile avaialble balance account.

Re: Can I pause my subscription?

BKNS27 — Wed, 12 Jun 2024 02:37:44 GMT

@Valeria_B

No you won’t lose your rewards. You won’t get the 5% in points for the nonpayment.

I also stand correct about enabling/turn on Subscribe. You need to make a manual payment as noted by @computergeek541 to resume service.

Re: Can I pause my subscription?

Tkc — Thu, 17 Jul 2025 17:23:30 GMT

I've done this before going to Europe but now I can't see where I click off subscribe...its the most unfriendly site I've ever used...go in circles....lol

Re: Can I pause my subscription?

Tkc — Thu, 17 Jul 2025 17:29:56 GMT

Bravo...so easy but I guess I'll need to pay one month to keep my number... as after 89 days you lose you number...wondering if this will go unnoticed...to deactivate every few months....I wish there was a way to pause the account for 10 months....and reactivate when I return...I want to keep my number.

Re: Can I pause my subscription?

hTideGnow — Thu, 17 Jul 2025 17:27:47 GMT

hi @Tkc

if you can login to My Account, the toggle off Subscribed is on Payment page, Manage Subscription