topic Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call in Get Support

I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call.Hel

judy27 — Wed, 12 Jun 2024 01:26:12 GMT

I have public mobile United States and Canada roaming text talking?

And data

But I cannot receive or call out on my phone. Can someone help me with this please

Thank you

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

computergeek541 — Wed, 12 Jun 2024 01:31:19 GMT

@judy27 wrote:
I have public mobile United States and Canada roaming text talking?
And data
But I cannot receive or call out on my phone. Can someone help me with this please

When you use your phone while you're stil in Canada, do phone calls route through the LTE network? VoLTE is important for voice services while you're in the US due to the lack of 3g/HSPA networks there.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

hairbag1 — Wed, 12 Jun 2024 01:35:46 GMT

@judy27

what make / model is your cellphone ? Talk in US using your PM plan requires the phone to be on the PM whitelist of VoLTE enabled phones.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

BKNS27 — Wed, 12 Jun 2024 01:36:18 GMT

@judy27

Also manually connect to AT&T or T-Mobile network on your phone.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

judy27 — Wed, 12 Jun 2024 01:37:14 GMT

Yes. I have a 3G phone but I am on a 5G plan. It was working in Idaho. Now if I try calling it hangs up in 1 second, and receiving call does the same. This is the first time I tried it in the USA this year. I have this plan with public mobile so I could use the roaming while on vacation.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

Phil_Adelphus — Wed, 12 Jun 2024 01:58:01 GMT

@judy27 If your phone can't do VoLTE then make it connect manually to T-Mobile but it depends where their 2G is still available.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

DennyCrane — Wed, 12 Jun 2024 02:08:16 GMT

@judy27 5G plan makes no difference, it's dependent on the phone you have. The US shut their 3G networks down, so in order for phone calls to work you need a 4G or 5G device that is on the VoLTE whitelist:

https://www.publicmobile.ca/en/on/get-help/articles/volte

Alternatively you can try your luck with finding a 2G T-Mobile connection, but that's going to be hit and miss. Data and text should work fine though.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

judy27 — Wed, 12 Jun 2024 02:22:14 GMT

Thanks everyone for your info. I believe it is my 3G phone. I will have to invest in a 5G phone when I get back to Canada. My husband is using his 5G phone and all is working well.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

judy27 — Wed, 12 Jun 2024 02:24:06 GMT

Thankyou!!! I need to get a new phone.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

will13am — Wed, 12 Jun 2024 02:24:30 GMT

@judy27 wrote:
Yes. I have a 3G phone but I am on a 5G plan. It was working in Idaho. Now if I try calling it hangs up in 1 second, and receiving call does the same. This is the first time I tried it in the USA this year. I have this plan with public mobile so I could use the roaming while on vacation.

@judy27 , 5G speed plan is a marketing term for the speed limit placed on the mobile data. It does not mean 5G network connection. All plans can connect to 5G/4G/3G network, provided the hardware is compatible. It sounds like your phone is not VoLTE capable and so phone calls will only work if you are connected to T-Mobile and there is 2G coverage in the area. Try to connect to T-Mobile and make a call.

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

judy27 — Wed, 12 Jun 2024 02:25:53 GMT

Thanks!!

Re: I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call

judy27 — Wed, 12 Jun 2024 02:26:44 GMT

Thanks