topic Re: payment in Get Support

payment

Charlee2019 — Wed, 12 Jun 2024 01:24:32 GMT

I was charged twice today, I want one payment returned

Re: payment

will13am — Wed, 12 Jun 2024 01:14:54 GMT

@Charlee2019 , take a look at the payment history in your online account. Are you seeing two charges there as well. With credit card payments, there can be pending transactions that are simply placeholder and they drop off if not confirmed as an actual transaction. A good example of this is gasoline payments where the pre-authorized amount is a placeholder and the actual amount dispensed is the real transaction.

Re: payment

Rastin — Wed, 12 Jun 2024 01:15:56 GMT

First off there only pending charges wait till they go through as you have not been charged yet. And if when they do go through you are going to need to open a ticket with pm using the chat bot orange text bubble. Also we are just customers here no one works for PM here so we can't give you a refund.

Re: payment

computergeek541 — Wed, 12 Jun 2024 01:29:29 GMT

@Charlee2019 wrote:
I was charged twice today, I want one payment returned

I know that it's possible that one of the charges call fall off it is doesn't get finalized by Public Mobile, but that the fact that there are two pending charges, leads me to believe that these really are two separate transaction, something that shouldn't happen. It is a common occurance for there to be a duplicate pending and posted charged, but in those cases, those are for the same transaction.