topic Re: Points - New Plans in Get Support

Points - New Plans

UBCSenior — Tue, 11 Jun 2024 22:27:14 GMT

I was quite satisfied with my old plan but now the price has increased and there are all sorts of new plans for new activations only. TELUS only offers a bot to communicate with. To get one of those new plans do I cancel my existing phone contract and subscribe as a new subscriber? Seems cumbersome.

Re: Points - New Plans

hTideGnow — Tue, 11 Jun 2024 18:51:54 GMT

HI @UBCSenior

what plan do you have now? $15? $25? or other?

if you have a $25 plan, there is a $19 plan which also has 1GB data and that is the one to help to save you the money

but if you are on another plan, and you like one of those new activation only plan, yes, there is no way to get those as an existing subscriber. Some people will port out the line and come back after couple days

Re: Points - New Plans

RavingRaven — Tue, 11 Jun 2024 20:12:21 GMT

@UBCSenior

What plan do you have? Which one do you want? If you are upgrading you can try your luck with customer support and see if they will switch you to the plan you want (YMMV).

You may also recieve a targeted SMS text offer from Public Mobile offering one of the "new activation" plans ( if it's more $$ than your current plan). Check your text messages from 611 as you may have already recieved one. You can also ask customer support to check that you are subscribed to recieve offers from Public Mobile and if not have them subscribe you so that you hopefully recieve one in the near future.

Edit- Click on the chat bubble at the bottom right of your screen to submit a ticket via the chatbot or send a detailed private message by clicking the link below...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Points - New Plans

Meow — Tue, 11 Jun 2024 20:38:45 GMT

Some plans are available for NEW customers ONLY.

Yes, if you do not see particular plan through your PM account BUT see it available to NEW customers you and YOU want it - you would have to cancel current subscription, lose your current number and referrals (if any), lose accumulated reward points, deactivate SIM AND then subscribe again using brand new email, obtain new SIM and get brand new number.

Re: Points - New Plans

softech — Tue, 11 Jun 2024 21:27:35 GMT

Re: Points - New Plans

maurelle — Tue, 11 Jun 2024 22:33:30 GMT

@RavingRaven wrote:
@UBCSenior

You may also recieve a targeted SMS text offer from Public Mobile offering one of the "new activation" plans ( if it's more $$ than your current plan). Check your text messages from 611 as you may have already recieved one. You can also ask customer support to check that you are subscribed to recieve offers from Public Mobile and if not have them subscribe you so that you hopefully recieve one in the near future.

The promo offer text are not coming from 611. If you are running out of a metered feature the "You have xx of your plan (minutes/messages/data) left" would come from 611. Long time ago, when we got payment reminders, they came from 611.

All promos, that I've been aware of, have come from different four digit short codes - the most recent one that one of our plans got ( $13 to $21/3GB) came from 5213.

The whole move to points thing was a mixed bag - the notice that they've generously added expiring bonus data to our accounts came from 4011, the "Welcome to Public Mobile Points" from 611...

Re: Points - New Plans

RavingRaven — Tue, 11 Jun 2024 23:04:50 GMT

@maurelle

You are partially correct. I have recieved text offers from 5213 I didn't scroll back any further on my phone. But I have also recieved them from 611 as well.

@UBCSenior

Scroll back on your phone and see if you have recieved any shortcode offers from Public Mobile. They can be from 611, 5213, 5169, 5123, 4911, 5194 and 5179. 5213 and 611 being the most recent. If you have never recieved any text offers from Public Mobile then you are likely not subscribed.

Re: Points - New Plans

maurelle — Wed, 12 Jun 2024 14:22:39 GMT

@RavingRaven

The usual PM inconsistency, then.

Over the years I've helped manage more than a dozen accounts here. Not a single promo through 611.