topic Re: Changed plans in Get Support

Changed plans

Signalmen — Tue, 11 Jun 2024 21:26:07 GMT

I changed plans last month before billing cycles ended. I'm still be charged at old plan. Postal shows my new plan but billing at old rate

Re: Changed plans

EB0 — Tue, 11 Jun 2024 21:28:18 GMT

What was your old plan and new plan?

Re: Changed plans

will13am — Tue, 11 Jun 2024 21:28:34 GMT

@Signalmen , are you using the app or browser to check your online account? There could be a caching issue resulting in stale data being viewed. Try using incognito mode if using a browser. If using the app, delete app cache or reinstall the app.

Re: Changed plans

Rastin — Tue, 11 Jun 2024 21:31:07 GMT

Check the bank/ visa first and see if you have been charged wrong. Also clear cash and use incognito private mode as some time is shows wrong

Re: Changed plans

funpig1 — Tue, 11 Jun 2024 21:59:34 GMT

@Signalmen That caching/delay messed my wife's subscription, too. Made it look like she was still on old plan when it was changed on renewal. I had to exit out of her app several times before it finally for refreshed. Good luck.