topic Re: Newly Purchased SIM Card is "Invalid" in Get Support

Newly Purchased SIM Card is "Invalid"

Brick — Tue, 04 Jan 2022 21:03:48 GMT

So I decided to try out this provider, turns out the SIM that I purchased is invalid? How exactly does this happen? Hardly gives me any confidence considering this is literally the first step of the entire process; sending me a working SIM card that I've already paid for. Can I get a refund? Can I fix this? Thanks.

Re: Newly Purchased SIM Card is "Invalid"

jp2 — Mon, 09 Apr 2018 02:52:16 GMT

The activation page gave you an invalid sim message?

Re: Newly Purchased SIM Card is "Invalid"

Brick — Mon, 09 Apr 2018 02:54:44 GMT

Yep, tried it multiple times. The code from the freshly purchased SIM is invalid. I just now took it out of the packaging to activate a plan, I bought it last week.

Re: Newly Purchased SIM Card is "Invalid"

jp2 — Mon, 09 Apr 2018 02:55:05 GMT

What Internet browser are you using?

Where did you buy the sim from?

Re: Newly Purchased SIM Card is "Invalid"

Brick — Mon, 09 Apr 2018 03:01:28 GMT

Up to date firefox, and directly from the website.

Re: Newly Purchased SIM Card is "Invalid"

jp2 — Mon, 09 Apr 2018 03:04:59 GMT

I'm not sure about that browser. Others, including me, however have had issues with chrome. Try using incognito mode on google chrome

Re: Newly Purchased SIM Card is "Invalid"

jp2 — Mon, 09 Apr 2018 03:07:35 GMT

I've seen others recommend clearing your cache/history to make some browsers work with the PM website

Re: Newly Purchased SIM Card is "Invalid"

tzliu — Mon, 09 Apr 2018 03:27:39 GMT

I have been suspecting the person who wrote the codes had MS Internet Explorer in mind - try Internet Explorer to see if it works. I had an issue with activation and only IE let me go through the process. If it still not woking, please try mod_team to sort it out.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Sorry about your experience, please do not give up. I had two lines ported over from another provider. One was smooth sailing the other one took 2 days to finally get it working.

Re: Newly Purchased SIM Card is "Invalid"

fsm7268 — Mon, 09 Apr 2018 03:33:28 GMT

how could that happen? Did you try to message Mod_team? They should give you good answer.

Re: Newly Purchased SIM Card is "Invalid"

MoreYummy — Mon, 09 Apr 2018 03:55:47 GMT

sometimes its due to users browser, sometimes it might be its damaged or used.

Try it on diferent browser, or contact mod to find out if the number is used.

Re: Newly Purchased SIM Card is "Invalid"

Brick — Mon, 09 Apr 2018 04:32:32 GMT

Thanks everyone for the support, I cleaned up my cache and it seemed to do the trick; I haven't had to do that for a very long time haha. Glad it was a simple fix and not an actual faulty SIM card!

Re: Newly Purchased SIM Card is "Invalid"

jp2 — Mon, 09 Apr 2018 04:36:15 GMT

Glad to hear it worked.