topic Re: US Roaming in Get Support

US Roaming

Erskine99 — Tue, 11 Jun 2024 22:27:57 GMT

I’ve paid for a US roaming package but I cannot phone home from Las Vegas.

Re: US Roaming

will13am — Tue, 11 Jun 2024 18:09:12 GMT

@Erskine99 , what phone are you using? It is possible that your phone is not whitelisted for VoLTE service in which case the only way to complete a phone call is to connect to T-Mobile and hope that they still have 2G coverage in your area.

Re: US Roaming

hairbag1 — Tue, 11 Jun 2024 18:12:11 GMT

@Erskine99

do you have a VoLTE enabled cellphone that on the PM whitelist of PM Volte enabled phones ?

Make sure to connect only to either AT&T OR T-Mobile.

clipped from Help Files...

To check if your device is VoLTE-Roaming enabled, please check this list:

Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Re: US Roaming

hTideGnow — Tue, 11 Jun 2024 18:24:04 GMT

hi @Erskine99

just voice problem?

what phone you are using? are you connected to AT&T or T-Mobile? try connect and test with both.

Re: US Roaming

Erskine99 — Wed, 12 Jun 2024 16:20:50 GMT

iPhone 7. Worked last year same place same US package.

Re: US Roaming

Erskine99 — Wed, 12 Jun 2024 16:30:32 GMT

Yeah, AT&T won’t let me talk, T-Mobile seems to work.

Thanks