topic Re: sim card in Get Support

sim card

cathymary — Wed, 12 Jun 2024 02:12:42 GMT

Wondering why it says when subscribing it says free e-sim/sim card yet I was charged $10 for one.

Re: sim card

hairbag1 — Tue, 11 Jun 2024 14:51:02 GMT

@cathymary

they're free for new activations only...are you new or a current customer ?

Re: sim card

hTideGnow — Tue, 11 Jun 2024 14:54:52 GMT

hi @cathymary

esim is free

for sim card, it is free if you choose to have PM deliver the sim card to you instead of picking up from locally. but if you really want to pickup, you can see if they can reimburse you the $10. Submit a ticket and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

ericcheung_yc — Tue, 11 Jun 2024 16:04:36 GMT

Physical sims are charged $10, but e-Sim is free. If you don't receive the SIM in the mail within 10 business days, submit a ticket, and an agent will advise you on what to do.