topic Referrals in Get Support

Referrals

Minner1078 — Tue, 11 Jun 2024 06:20:34 GMT

I referred another friend but have not been receiving the additional points for their referral.

Re: Referrals

softech — Tue, 11 Jun 2024 06:32:49 GMT

first, if you referred your friend lately, you can easily check that from My Account using the browser. At My Account, go to My Referrals and you will see a charge showing the NEW referral you have . You should see the referrals you mentioned on the month in that charge

as to the additional point you should earn, you won't see it until the next renewal. On the next renewal, you should see 1 additional friend referral points (assuming no friend you referred just left).

And another way to confirm if the referrals registered on the system is to ask your friend to check his My Account to see if there is a $10 credit to his account's Available Funds

Re: Referrals

Minner1078 — Tue, 11 Jun 2024 06:34:14 GMT

I referred him a few months ago and nothing has showed anywhere.

Re: Referrals

softech — Tue, 11 Jun 2024 06:36:43 GMT

@Minner1078

the chart actually show the NEW referrals in the last 12 months. Please check My Account using the browser again, or use this direct link:
https://myaccount.publicmobile.ca/en/account/referrals

If you really see no new referrals on the chart on the month your friend joined, then ask support to check their record.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referrals

Minner1078 — Tue, 11 Jun 2024 06:42:20 GMT

I referred a friend around a year ago and one last month ish. It's showing only the referral from last year. How do I contact someone that can rectify this?

Re: Referrals

softech — Tue, 11 Jun 2024 06:44:03 GMT

@Minner1078

Please remember the charge will only show the NEW referrals joined , but it is not a charge showing the Total referrals you have.

As to contacting support, please refer to my message just above

Re: Referrals

BKNS27 — Tue, 11 Jun 2024 08:12:00 GMT

@Minner1078

It sounds like you have 2 Refer-A-Friend. Did you try looking on the PM app under Rewards? It should show +2 unless 1 referral have left PM.