topic Re: Porting a number from Telus to PM in Get Support

Porting a number from Telus to PM

Bill31 — Tue, 11 Jun 2024 02:49:54 GMT

I went through the process of porting my number from Telus to PM. I have confirmed to Telus that I agree with the transfer. The number appears in the account tab of the PM app. I have setup my recorded message. I can make calls with the ported number.

But, after over 4 hours, I can't receive any calls. Nothing happens; they don't even go to voice mail. I haven't received the confirmation message from PM that the process has been completed. I thought that it would be all done in 3 hours or less.

Can it take more than 4 hours or is it stuck?

Thank you for any help.

Re: Porting a number from Telus to PM

softech — Tue, 11 Jun 2024 02:42:53 GMT

@Bill31 did you try reboot your phone? Usually you need one more reboot after the port is completed

and if that does not work yet, There is a number to call to talk to live support (but they are closed now, you need to call tomorrow after 9am EST) They can confirm the port status. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixe

Re: Porting a number from Telus to PM

Chalupa_Batman — Tue, 11 Jun 2024 02:46:26 GMT

Just wondering, if you put your Telus SIM back in your phone, does it still work? Did you try your Public Mobile SIM in a different phone?

Re: Porting a number from Telus to PM

Bill31 — Tue, 11 Jun 2024 02:51:16 GMT

I tried the Telus SIM back in the phone but it no longer works.

The PM worked with the previous number before porting so I imagine there is no issue with the phone?

Re: Porting a number from Telus to PM

softech — Tue, 11 Jun 2024 02:52:37 GMT

@Bill31

it's not an issue with the phone, just some setup problem

After you put your PM sim card back into the phone, also try Reset All Networks and see if it that helps. If not, best to contact PM porting team to confirm porting status

Re: Porting a number from Telus to PM

Bill31 — Tue, 11 Jun 2024 02:53:22 GMT

I can try a reboot but I'll have to wait until tomorrow to test it because my "caller" on the other end has gone to bed. I only have one phone here.

Thank you for the phone numbers.

Re: Porting a number from Telus to PM

Bill31 — Tue, 11 Jun 2024 02:58:32 GMT

Can you tell me where the Reset All Networks option is located?

Re: Porting a number from Telus to PM

Bill31 — Tue, 18 Jun 2024 12:21:47 GMT

A big thank you to all who replied. The support here is impressive.

As it turns out, I just had to be a bit more patient. I saw 2 or 3 hours mentioned somewhere, but it seems to have exceeded 3 hours. Anyway, by the next morning I was able to have someone call me and the "line" was active and working fine.

It's a bit stressful when you find yourself without phone service, and it's very important that you original phone number be ported over successfully.