topic Re: Trying to cancel subscription right after subscribing in Get Support

Trying to cancel subscription right after subscribing

TonyLe — Tue, 11 Jun 2024 02:32:30 GMT

Hi there, I would like to cancel my subscription. I made a mistake by paying for a public mobile account prior to securing closing my other account. It turns out I'd like to stay with them (Koodo), they offered me a good deal to stick around.

I'd like to cancel my account with you guys and potentially have a refund as well, please. I haven't received a sim card and I tried to cancel it about 1 hour after paying for the first month.

Sorry!

Re: Trying to cancel subscription right after subscribing

Chalupa_Batman — Tue, 11 Jun 2024 01:16:49 GMT

Hello @TonyLe

Unfortunately Public Mobile is a prepaid service. There are no refunds. Did you get a phone number already? If you are keeping Koodo instead as they offered you something better, maybe talk with them and ask if they are willing to give you a credit for the amount you paid for PM??

If you wish to cancel your PM account, go into you profile and manage payments, turn off auto pay by moving the toggle to the left. That will close your account.

You can create a ticket here and ask if PM will refund but it's 50-50

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Trying to cancel subscription right after subscribing

Dunkman — Tue, 11 Jun 2024 01:16:07 GMT

@TonyLe

You will need to contact customer service agent. In general, PM does not offer refunds, but you can ask anyways.

Try to submit a ticket via the chat bot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437