topic Activation issue in Get Support

Activation issue

Koleson — Mon, 10 Jun 2024 16:01:50 GMT

I activated a new plan and when I put the sim cars in to confirm account it say tye number is not active on server .what to do can someone pm me

Re: Activation issue

hTideGnow — Mon, 10 Jun 2024 16:04:34 GMT

HI @Koleson

were you using the Public Mobile app to subscribe? If not, you have not completed the activation yet, you need to download the Public Mobile app and login and finish 2 more steps

but if you were using the app and already got to the last step of the activation, then ask support agent to help. Submit ticket by message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

Koleson — Mon, 10 Jun 2024 16:12:22 GMT

Thank you