topic Re: Rewards points for switching from old rewards program in Get Support

Rewards points for switching from old rewards program

Bester30 — Mon, 10 Jun 2024 15:51:35 GMT

I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.

Re: Rewards points for switching from old rewards program

eddieO — Mon, 10 Jun 2024 15:54:21 GMT

The old loyalty points are no longer given, instead all customers will receive 10 points on their anniversary date. Any friend referrals should still be carried over. By now, all customers are on the new points system.

Re: Rewards points for switching from old rewards program

hTideGnow — Mon, 10 Jun 2024 15:55:07 GMT

@Bester30 wrote:
I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.

HI @Bester30

if you migrated yourself before PM announced the end of legacy rewards program back in March, then yes, you should got it

But after the announcement, that offer was not there and people didn't get that extra points

Re: Rewards points for switching from old rewards program

funpig1 — Mon, 10 Jun 2024 16:13:09 GMT

@Bester30 This is a major source of complaint. PM lead existing customers to believe that they could not take away the legacy reward from them unless they voluntarily accepted one point per month to voluntarily switch. PM then took away this offer and forced the switch.

Re: Rewards points for switching from old rewards program

slusagm — Mon, 10 Jun 2024 16:22:25 GMT

But I think that is a misunderstanding. Of course PM can change the rewards system. Consumers usually do not understand the fine print and just upset whenever they don't like it

Public Mobile is surely not nice to remove the offer a point for each month jonied for voluntarily migration, but it was only an offer to lure people to migrate, they can of course remove it when the force migration time comes

Re: Rewards points for switching from old rewards program

Sherry-55 — Thu, 13 Jun 2024 10:28:01 GMT

I did not get any points, I have been a Pm customer since June 15 2018. My monthly charge went from 6.90 to 14.95 today, what is going on. I need an answer please