topic Re: Error code 8B1 in Get Support

Error code 8B1

Skipppy — Mon, 10 Jun 2024 13:29:19 GMT

Hi,

Ever since I switched to public mobile there are certain phone numbers I can't call. I get this automated message 8B1 your call cannot be completed .... I tried with a 1 + area code + number and without the 1 or any other combination. Still get the same result. The number I'm trying to call is my dad's land line and it works.

Re: Error code 8B1

hTideGnow — Mon, 10 Jun 2024 13:34:05 GMT

@Skipppy

you never able to call those number or if you waited a bit and try , it will go?

and for example, your dad number, is he with Telus?

Re: Error code 8B1

eddieO — Mon, 10 Jun 2024 13:42:07 GMT

Hi @Skipppy, have you tried doing a network reset on your phone? (note: this will erase your wifi and bluetooth connections so you will need to reconnect to them)

Another suggestion has been to turn off your phone, remove your SIM card wait a minute or so and then reinsert and turn on the phone, try calling your desired number

Re: Error code 8B1

will13am — Mon, 10 Jun 2024 15:02:18 GMT

@Skipppy , that could be due to network loading in the local area. Try toggling airplane mode to re-establish connection to the network.

Re: Error code 8B1

will13am — Mon, 10 Jun 2024 15:02:53 GMT

@eddieO wrote:
Hi @Skipppy, have you tried doing a network reset on your phone? (note: this will erase your wifi and bluetooth connections so you will need to reconnect to them)

Another suggestion has been to turn off your phone, remove your SIM card wait a minute or so and then reinsert and turn on the phone, try calling your desired number

You could get the same outcome by toggling airplane mode without all the inconveniences.