topic Re: Not able to receive and send texts in Get Support

Not able to receive and send texts

Karan7 — Mon, 10 Jun 2024 02:01:08 GMT

Hi,

I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?

Thanks

Re: Not able to receive and send texts

computergeek541 — Mon, 10 Jun 2024 02:03:24 GMT

@Karan7 wrote:
I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?

How long ago did you join, and did you port a number in? Public Mobile did have some issues not long ago with customers who ported a number in being unable to use text messaging. That issue has reportedly been corrected, but Public Mobile stated that some customers who port a number in may have to wait up to 1 hour after number porting completion before text messaging service would start working properly.

Re: Not able to receive and send texts

Karan7 — Mon, 10 Jun 2024 02:06:51 GMT

It is a new activation. It was activated close to 8:50pm

Re: Not able to receive and send texts

Dunkman — Mon, 10 Jun 2024 03:42:56 GMT

@Karan7

Is your text still not working? What about talk and data?

If not working, might want to try a simple reboot of your phone. Or network reset of phone (note: this will erase any saved Wifi settings)

Re: Not able to receive and send texts

Hanicm — Mon, 10 Jun 2024 03:43:13 GMT

Try to restart you phone. It might help to fix some network issue.

Re: Not able to receive and send texts

Sansan — Mon, 10 Jun 2024 03:44:15 GMT

@Karan7 is it working now? Did you try to reset networks? Restart phone?

If it's still not working unfortunately you just have to wait until they reply to yor ticket.

Hopefully they will soon...

Re: Not able to receive and send texts

Karan7 — Mon, 10 Jun 2024 17:10:28 GMT

I've checked all the steps provided, but I'm still experiencing the same issue. Thank you for your help.

Re: Not able to receive and send texts

hTideGnow — Mon, 10 Jun 2024 17:12:35 GMT

HI @Karan7

iphone or android?

I think you should ask support agent to help. Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to receive and send texts

Karan7 — Mon, 10 Jun 2024 17:20:15 GMT

Hi @hTideGnow,

It’s an iPhone X.

I have messaged the support. Let’s see what happens.

Re: Not able to receive and send texts

hTideGnow — Mon, 10 Jun 2024 17:45:21 GMT

hi @Karan7

you sure it is sms problem and not iMessage?

ask a friend to send you regular sms and check if you received it

also, check iMessage settings for your phone number, is that correct?

Re: Not able to receive and send texts

Karan7 — Mon, 10 Jun 2024 19:26:22 GMT

I have been trying to send regular text messages since yesterday, but nothing happens. I was not able to send or receive text messages. Also, while registering for iMessage, I found out that my new phone number is already registered to someone's Apple account. I can't even send iMessages from the phone number 😞 I am not happy with this