topic Re: Account access in Get Support

Account access

Reddy83 — Mon, 10 Jun 2024 01:19:56 GMT

I have two public mobile accounts with the same email id. I used to get verification code to phone numbers so I can access to two accounts. I closed one account. When I was trying to login to othe account with same email id. The verification code is sending to other phone no. Even though, I changed the verification receiving message to email. I was keep getting access to closed account. I could not able to get access to my current account. How to get access to my account now

Re: Account access

softech — Mon, 10 Jun 2024 01:22:47 GMT

@Reddy83

were you using email alias? PM system is one email for one account, you must be using email alias trick. You don't remember what email alias you used?

you will need to ask support to sort out the login situation, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account access

EB0 — Mon, 10 Jun 2024 01:24:16 GMT

Only one email per account, how did you have two accounts with the same email?