topic Re: Lost my plan and my data in Get Support

Lost my plan and my data

Macdaddy — Mon, 10 Jun 2024 01:48:33 GMT

I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I need help to revert back. This is not a good service.

Re: Lost my plan and my data

hairbag1 — Sun, 09 Jun 2024 23:28:32 GMT

@Macdaddy wrote:
I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I need help to revert back. This is not a good service.

If you downgrade to plan of lesser value than your original plan...you forfeit that 150 Day Bonus data...it's gone.

clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Lost my plan and my data

Neil11 — Sun, 09 Jun 2024 23:32:07 GMT

If you downgraded your plan, unfortunately you lost the bonuses

Re: Lost my plan and my data

Macdaddy — Sun, 09 Jun 2024 23:47:50 GMT

Who can I contact to fix this issue

Re: Lost my plan and my data

hairbag1 — Sun, 09 Jun 2024 23:52:20 GMT

@Macdaddy

there's nothing to "fix". When you changed plans to the $19 plan from the $29, you forfeited that 150 Day Bonus data 240gbs.

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Lost my plan and my data

will13am — Mon, 10 Jun 2024 00:13:10 GMT

@Macdaddy , you could try begging, no guarantees. Use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: Lost my plan and my data

HALIMACS — Mon, 10 Jun 2024 00:47:42 GMT

@Macdaddy

Contact them as per below - be honest and tell them you made a mistake and were unaware.

They might just throw out some GB in bonus data to resolve the situation, but don't go into the discussion expecting it.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Lost my plan and my data

EB0 — Mon, 10 Jun 2024 01:34:10 GMT

The $29 40GB is no longer available for existing customers, it’s available for new activations only.

$29 10GB is available for existing customers.

If support can’t fix this issue, you can port out to a new provider, then port back to PM as a new customer.