topic Re: Overcharge in Get Support

Overcharge

Ph62 — Sun, 09 Jun 2024 20:03:06 GMT

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

Re: Overcharge

hairbag1 — Sun, 09 Jun 2024 20:09:17 GMT

@Ph62 wrote:
Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

Could be that you forgot that your old Rewards program has ceased operation and now we get points instead.

https://www.publicmobile.ca/en/bc/get-help/articles/old-public-rewards-program

added from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Overcharge

Chalupa_Batman — Sun, 09 Jun 2024 20:10:02 GMT

Hello @Ph62

Public Mobile no longer offers loyalty rewards and has removed them from everyone's account.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Overcharge

HALIMACS — Sun, 09 Jun 2024 21:36:19 GMT

@Ph62

I would hazard a guess that you use auto-pay and have 3 years service.

That used to get folks $5 off monthly, but now the change in rewards means you instead build up points.

The good news, is all referrals go from $1 to 1 point (which is equal)

The auto pay discount of $2 is replaced by 5% value of your plan towards points, so for most this will be less favorable.

The biggest downfall is loyalty. Before, we used to build up to $5 off monthly after 5 years, but now EVERYONE gets 10 points per year, or a maximum of $10 value per year, regardless of tenure around here.

Once you reach 15 points, you can 'redeem' that towards $15 credit on your account by logging into your account portal and going under the Rewards section.

Re: Overcharge

will13am — Mon, 10 Jun 2024 00:47:07 GMT

@Ph62 , loss of rewards is water under the bridge. The key is to find a new plan which is lower priced to make up for the lost rewards. Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.

Re: Overcharge

computergeek541 — Mon, 10 Jun 2024 01:27:10 GMT

@will13am wrote:
@Ph62 , loss of rewards is water under the bridge. The key is to find a new plan which is lower priced to make up for the lost rewards. Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.

When it comes to the loss of rewards, even if Public Mobile were to change its mind, I don't see it being all that beneificial. Public Mobile would just find other ways to receop those costs.

Re: Overcharge

will13am — Mon, 10 Jun 2024 01:32:41 GMT

@computergeek541 wrote:
@will13am wrote:
@Ph62 , loss of rewards is water under the bridge. The key is to find a new plan which is lower priced to make up for the lost rewards. Except for those on the $15 plan, it is quite possible to switch to a new lower priced plan with more data.
When it comes to the loss of rewards, even if Public Mobile were to change its mind, I don't see it being all that beneificial. Public Mobile would just find other ways to receop those costs.

You are preaching to the choir.