topic Re: Ported number issues (can't receive calls or sms) in Get Support

Ported number issues (can't receive calls or sms)

steve04 — Sun, 03 Mar 2024 06:51:24 GMT

I ported my number yesterday from Fido to PM through the app. Currently, I have service to my PM sim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my ported number (goes straight to VM).

The correct number is showing up in my phone's "about phone", "Sim status" section and the RCS number registration. I've rebooted the phone, reset the network settings.

So atm not sure what else to try and can't enter the PM app for support due to not being able to receive the SMS code to finish registering my number. Any insight would be appreciated, thanks.

Re: Ported number issues (can't receive calls or sms)

Handy1 — Sat, 02 Mar 2024 22:32:46 GMT

@steve04 I’ll send you private message with porting team number . They can re start the porting process for you

when you call be sure to keep Fido SIM card in the phone to reply YES to the confirmation text to port

Re: Ported number issues (can't receive calls or sms)

fixin — Sat, 02 Mar 2024 22:31:59 GMT

@steve04 - Try your old Fido SIM, if it still shows bars on Fido, I sent you a private message with the porting number here: Messages

Re: Ported number issues (can't receive calls or sms)

hTideGnow — Sat, 02 Mar 2024 22:32:06 GMT

hi @steve04 Port not completed. I have sent you the porting team support number

Check your community inbox and call

Re: Ported number issues (can't receive calls or sms)

steve04 — Sat, 02 Mar 2024 22:41:26 GMT

Ok, I see what happened ya, I shouldn't have switched to the new sim until after accepting the SMS request from Fido to port the number. Thanks for everyone's help

Re: Ported number issues (can't receive calls or sms)

Melissajean — Sat, 02 Mar 2024 23:16:39 GMT

Hi I'm having the exact same issue. Can you please send me the number?

Re: Ported number issues (can't receive calls or sms)

hTideGnow — Sat, 02 Mar 2024 23:18:08 GMT

hi @Melissajean

sent

But can you tell us if physical or eSIM??

Can you make outbound calls??

Re: Ported number issues (can't receive calls or sms)

Handy1 — Sat, 02 Mar 2024 23:19:03 GMT

@Melissajean Sent !

Re: Ported number issues (can't receive calls or sms)

Melissajean — Sun, 03 Mar 2024 21:52:23 GMT

yeah I did exactly the same thing! All fixed now. I was too eager to switch over haha

Re: Ported number issues (can't receive calls or sms)

Melissajean — Sun, 03 Mar 2024 21:57:07 GMT

I had an eSim for Fido and for Public too. I figured it out yesterday (March 2). I switched to Public on Friday March 1. I set it up on my phone and must have switched to the Public sim too quickly.

It was super weird. I was using the public sim and had a 5G connection. I could make outgoing calls and it worked perfectly. AND my parents could both call me. They're both with Telus. My dad could also text me. But my husband and friend (not with Telus or Public) tried calling me and it went straight to voicemail. The voicemail they got was my old Fido voicemail. No one other than my parents could text me.

So I switched my Fido sim back on and saw that I'd missed the Fido 90min window to confirm the number porting. Just so weird that the public sim worked for some things but not all. Anyway I got it sorted last night - Public sent a new request to port the number and it's all fixed.

I thought it was all working until we realized my husband couldn't call me.

It was my fault for switching sims too quickly. All good now.

Re: Ported number issues (can't receive calls or sms)

Bigbetty13 — Sun, 09 Jun 2024 23:47:11 GMT

I need porting help too. Husband threw out old providers sim before getting porting text and cancelled old service . Now left in limbo, can only call out

Re: Ported number issues (can't receive calls or sms)

smanikav — Mon, 09 Dec 2024 15:36:51 GMT

Could you please share the porting team number? I am running into the exact same issue and I have submitted a ticket to PM. In this case, I was porting from Freedom to PM.

Thanks!