topic Re: Porting gone wrong in Get Support

Porting gone wrong

StephenCavanagh — Sun, 09 Jun 2024 20:00:31 GMT

I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out. I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to validate me by texting me, and my number isnt ported and I can't receive the text.

Re: Porting gone wrong

hairbag1 — Sun, 09 Jun 2024 20:05:12 GMT

@StephenCavanagh

click the little envelop icon on top right side of page...I sent you a number to call to figure out how to restart your port.

Welcome to PM.

Re: Porting gone wrong

StephenCavanagh — Sun, 09 Jun 2024 20:08:32 GMT

Thanks hairbag1,

I saw that message, had already called one of the numbers to no success, called the other and it's the same as the first. I get asked for my number, I provide it, and it tells me there is no active transfer request, and doesnt let me get through.

Re: Porting gone wrong

StephenCavanagh — Sun, 09 Jun 2024 20:10:23 GMT

I take it back, I just stayed on the line and kept telling them my number and now they are sending me to an agent. Thanks for the guidance!

Re: Porting gone wrong

Jhiggy04 — Mon, 10 Jun 2024 01:01:44 GMT

Can I get the number? I've been waiting 8 hours. Same issue