topic Re: Refund in Get Support

Refund

Roger18 — Sun, 09 Jun 2024 18:55:06 GMT

My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk to a human being! Please help!

Re: Refund

hairbag1 — Sun, 09 Jun 2024 18:58:51 GMT

@Roger18

no traditional Call Center support with PM. It could take 3 weeks or so for the sim to arrive via Canada Post. Consider buying one on Amazon.

Re: Refund

Chalupa_Batman — Sun, 09 Jun 2024 18:59:55 GMT

Hello @Roger18

Here is how to create a ticket. Don't give up just yet. You can also purchase a SIM card from Amazon

Or you can check your local stores. https://www.publicmobile.ca/en/on/pick-up-SIM

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Refund

hairbag1 — Sun, 09 Jun 2024 19:01:45 GMT

@Roger18

if that doesn't work, try this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Dunkman — Sun, 09 Jun 2024 19:06:44 GMT

@Roger18

Has it been more than 10 business days? This website states up to 10 business days to arrive. Via Canada post with no tracking.

If it has been more than 10 business days, you can contact customer service via private message.

Re: Refund

Neil11 — Sun, 09 Jun 2024 20:01:59 GMT

You can buy a physical sim from koodo/telus store or mobile klinic and then message cs agent and they will refund your the money.