topic Re: Calls cutting out in Get Support

Calls cutting out

Josh9299 — Mon, 26 Feb 2024 18:38:03 GMT

I'm not sure why but everytime I talk to someone on the phone the call always gets disconnected for some reason. I'm pretty sure it's in on my side, so I was just curious why it's doing that.

Re: Calls cutting out

Handy1 — Mon, 26 Feb 2024 18:39:16 GMT

@Josh9299 I get this often with PM too , not sure why I just live with it because if the cheap cell plans

Re: Calls cutting out

hairbag1 — Mon, 26 Feb 2024 18:42:00 GMT

@Josh9299

PM recently enabled VOLTE for many phones..but not all. Can you make sure if it's enabled on yours..turn off wifi and make a call...see if the call drops to 3G or stays on LTE. If it drops to 3G, that would indicate VOLTE isn't enabled yet.

Re: Calls cutting out

hTideGnow — Mon, 26 Feb 2024 18:44:26 GMT

HI@Josh9299

no, this is not normal, my voice calls are good

do you get the same issue on a particular location? try in different area

and what phone you have? iPhone or Android?

Test if it is an VoLTE problem. Change the network mode to 3G and make some calls and test. Maybe it is a VoLTE issue. If it is , then ask PM CS agent to further look into it,maybe refresh your VoLTE settings on the server

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls cutting out

Handy1 — Mon, 26 Feb 2024 18:46:36 GMT

@hairbag1 I have voLTE and this happens to me often too not sure why but I truly believe it has to do with Telus prioritizing themselves and Koodo over PM when network congestion is at max levels . I know many will so no that’s not the case but why so many come here with very same issues

Re: Calls cutting out

Josh9299 — Mon, 26 Feb 2024 18:51:02 GMT

It's in and either I call on the road through Bluetooth or at home when my phone is connected to wifi. I have an android phone. It only started the last month or so. I'm not sure if PM updated something on there side that it happens?

Re: Calls cutting out

samsam — Sun, 09 Jun 2024 18:07:02 GMT

i am also experiencing intermittent disruptions during calls.