topic Re: Call in Get Support

Call

Somayeh20 — Sun, 09 Jun 2024 16:36:27 GMT

Hello,
It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees.

Re: Call

hTideGnow — Sun, 09 Jun 2024 16:38:05 GMT

HI @Somayeh20

so, you cannot make outbound calls? can you receive inbounds?

does the phone shows connected to Public Mobile? data works?

best to test the sim on another phone. If you don't have another phone, try to Reset All Networks

Re: Call

Phil_Adelphus — Sun, 09 Jun 2024 16:43:21 GMT

@Somayeh20 Are you trying to call a Canadian number? You are on the $15 plan?

Re: Call

Rastin — Sun, 09 Jun 2024 17:02:32 GMT

Are you a new customer? Has this been going on since you signed up? Also why did you wait so long to ask for help