topic Re: Create new account in Get Support

Create new account

FErnandes — Sun, 09 Jun 2024 16:06:28 GMT

How to create new account with phone no

Re: Create new account

hTideGnow — Sun, 09 Jun 2024 16:09:06 GMT

for new account , new subscription, just download Public Mobile app and start the subscription. Remember PM's system is set to have one email for one account. So, if you a PM customer starting a new account, you need a different email. For the phone number, after payment, you will be asked to choose a new phone number or transfer from another provider

Re: Create new account

Dunkman — Sun, 09 Jun 2024 16:16:10 GMT

@FErnandes

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/subscribing

https://www.publicmobile.ca/en/ab/get-help/articles/transfer-your-number

Let us know if you have any further questions.

my account

FErnandes — Sun, 09 Jun 2024 16:48:15 GMT

this is **bleep** i am trying to register and create new account but it says my email already exist and cannot. Register my account

Re: Create new account

FErnandes — Sun, 09 Jun 2024 16:51:57 GMT

I already have a phone no just want to pay online open an account

Re: my account

hTideGnow — Sun, 09 Jun 2024 16:52:17 GMT

HI @FErnandes

PM's system can only have one email address for one account. So, you might got stuck because of that. The email must have been used with an active account or an old account

Better to use a new email address to setup a new account

Re: Create new account

hTideGnow — Sun, 09 Jun 2024 16:53:59 GMT

@FErnandes wrote:
I already have a phone no just want to pay online open an account

HI @FErnandes

if you already have an account and got all those error message, please ask support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437