topic Re: Direct customer service number in Get Support

Direct customer service number

Dipak14 — Sun, 09 Jun 2024 14:14:30 GMT

Hi,

Is there a direct customer service number?

Re: Direct customer service number

eddieO — Sun, 09 Jun 2024 14:16:59 GMT

No there really isn't, PM provides customer support all online through this community and through the chatbot (the orange round circle in the bottom right corner of your screen).

Are you able to share the issue you are having? Maybe the community can help you out

Re: Direct customer service number

eddieO — Sun, 09 Jun 2024 14:18:01 GMT

Here is the link for opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Direct customer service number

Chalupa_Batman — Sun, 09 Jun 2024 14:18:35 GMT

Hello @Dipak14

I'm sure when you signed up for Public Mobile you read it was a self service provider. There is no phone number to call. These forums are your source for help. There is a way you can message a customer service person but they ask you share your concerns here so we as fellow customers can help.

With that being said, what issues are you having that we can try to help you with?

Re: Direct customer service number

Meow — Sun, 09 Jun 2024 14:18:41 GMT

Unfortunately NO such thing with PM.

All support is on-line through ticket or ask question here and other customers will try to help you out.

Re: Direct customer service number

Dipak14 — Sun, 09 Jun 2024 14:19:18 GMT

I can't transfer my number from Koodo. It failed and I can't redo the steps.

Re: Direct customer service number

Chalupa_Batman — Sun, 09 Jun 2024 14:20:47 GMT

No worries there. Only a Customer Service Agent can help you with that. Please create a ticket using this link and they will reach out when they can to help you resolve this. Keep an eye on the top right corner of this page for their message/reply.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Direct customer service number

Dunkman — Sun, 09 Jun 2024 14:22:59 GMT

@Dipak14 wrote:
I can't transfer my number from Koodo. It failed and I can't redo the steps.

@Dipak14

Do you have any service with PM SIM card? If you port is stuck, you still should be able to text and make outgoing calls. Just unable to receive calls or texts. Data also should be working.

Re: Direct customer service number

Boki — Sun, 09 Jun 2024 14:23:02 GMT

Only online - ticket or direct mail.

It is major PAIN for most customers but nothing can be done...

Re: Direct customer service number

BKNS27 — Sun, 09 Jun 2024 14:29:16 GMT

@Dipak14

are you using the PM app to port over from Koodo?

Re: Direct customer service number

Dipak14 — Sun, 09 Jun 2024 14:38:47 GMT

Yes

Re: Direct customer service number

HALIMACS — Sun, 09 Jun 2024 14:55:05 GMT

@Dipak14

If you're porting from Koodo PREPAID, you will need customer support to complete the port process.

This is because both them and Public Mobile share the same systems (all being under the TELUS umbrella of companies), thus you can't 'port' wherein it stays within the same system, just different providers.

If that's the case, customer support is needed to complete the port.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.