topic Re: US Roaming/data in Get Support

US Roaming/data

Busybea — Sun, 09 Jun 2024 08:44:58 GMT

I am in the US for another 10 days and I have used almost all my US data. I have purchased a US Roaming add-on and US Talk and Text add-on. I have several GB of Canadian data. Do I need to purchase more US Data ?

Re: US Roaming/data

Phil_Adelphus — Sun, 09 Jun 2024 10:00:54 GMT

@Busybea Can you clarify what add ons you bought and what plan you are on? I'm not sure what you mean by US roaming add on plus US talk & text add on. Do you mean you got both the $30 talk text and data and $15 US talk & text add ons? Do you already have a Canada-US 30 day plan like the $34 for 50GB that's running out of data?

Re: US Roaming/data

golfball — Sun, 09 Jun 2024 11:02:59 GMT

What plan are you currently on? It might have been more cost effective to switch to one of the plans that include US roaming if you're not already on one. Or even to renew early if you are on it already. The add-ons give much less data for a higher cost.

You will need to purchase more US data if you are not on a US roaming plan or you have used up your data.

Re: US Roaming/data

HALIMACS — Sun, 09 Jun 2024 12:14:32 GMT

@Busybea

Yes, you will.

Bear in mind that if you are choosing to purchase the SAME add-on, you must wait 24 hours after the existing one expires.

What you can do is purchase a slightly different add-on which has the services you desire and see no interruption in US services.

The other option, if you wish to purchase the same US add-on and have it become active upon the expiry of the first is to ask the customer support agents to add it upon the expiry of the first one.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.