Spending funds already in my account

Richard64 — Sun, 09 Jun 2024 03:00:03 GMT

I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data

Re: Spending funds already in my account

softech — Sun, 09 Jun 2024 03:10:02 GMT

where you using the browser to buy addon or app?

Try again:

With browser: try again using Incognito mode to login My Account to avoid any cache problem
with App: if you already have it installed, then try to uninstall first, reboot phone and reinstall. Before trying again, grant Location Permission in the App Permission screen
with *611. Some app can be purchase by calling *611, but you need to have your 4 digits PIN ready. If you forgot, reset the PIN here first: https://myaccount.publicmobile.ca/en/account/reset/pin

If issue persists, you might want to open ticket with PM support. They can likely help to make the purchase as you have enough fund there already

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Spending funds already in my account

will13am — Sun, 09 Jun 2024 03:12:00 GMT

@Richard64 , try using incognito mode when accessing your online account. That might help as data caching problems can affect the online account. BTW, what plan are you on that would require the purchase of add-on data? Add-on data is expensive and no longer non expiring while plans with a good amount of data has dropped significantly in cost.

topic Re: Spending funds already in my account in Get Support

Spending funds already in my account

Re: Spending funds already in my account

Re: Spending funds already in my account