topic Re: Changing Plan question. in Get Support

Re: Changing Plan question.

Autumn — Tue, 04 Jan 2022 21:03:37 GMT

So there is no benefit to using the option "Changing your plan now" vs "Renew on future date" since no credit to will reimbursed if the plan I prefer to change to (now) is lower than the plan I have already paid?

Re: Changing Plan question.

jp2 — Sun, 08 Apr 2018 14:33:13 GMT

That's correct

Re: Changing Plan question.

jp2 — Sun, 08 Apr 2018 14:35:14 GMT

In fact if you change now to a lower plan not only will you not be reimbursed you will also be charged now for the new plan and today will be your new renewal date

Re: Changing Plan question.

Autumn — Sun, 08 Apr 2018 14:36:09 GMT

If that is the case, would it help PM users (to avoid any confusion) by removing the "Change your plan now" button? Why have two buttons to have the same meaning?

Re: Changing Plan question.

jp2 — Sun, 08 Apr 2018 14:40:06 GMT

They don't have the same meaning.

Change now will cancel your old plan (but keep your money) and start your new plan. This button would be used by people that are willing to lose some money to upgrade their plan immediately.

Change at renewal will keep your plan the way it is until renewal. At this point the new an will replace your old one. This way you don't lose any money you've paid.

Re: Changing Plan question.

srlawren — Sun, 08 Apr 2018 22:37:01 GMT

@Autumn @jp2 it's worth noting that if someone really does need a plan change right away, you can always reach out to the moderator team to ask for assistance. Although you cannot change the plan immediately yourself in self-serve without incurring the loss, the moderators do have more flexibility and can assist with these types of requests.

If you do ever need to reach out to them, here's all the details:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Changing Plan question.

jp2 — Sun, 08 Apr 2018 22:52:14 GMT

@srlawren that's great to know PM will make exceptions if you need it.

Re: Changing Plan question.

srlawren — Sun, 08 Apr 2018 22:53:39 GMT

@jp2 the moderators are quite friendly and helpful 🙂