topic Re: Unable to access account in order to change plans. in Get Support

Unable to access account in order to change plans.

S-1 — Fri, 07 Jun 2024 22:48:01 GMT

Hi folks, if I recall correctly the phone number for which I would like to change plans is tied to this account but when I try to access my subscriptions I get told that I need to proceed with a new activation and I cannot see anything else as if I was a brand new customer.

This is a landline number that I transferred ages ago so I am not sure if this is the right account but I would like to be assisted by a human with this because it's been a few days and I was not able to reach a satisfying conclusion with the chat bot.

Thanks in advance for any help. If a moderator or someone that can help sees this feel free to send me a private message so we can sort this out. I can of course verify my identity and all matters related to the payment method/account.

Re: Unable to access account in order to change plans.

Meow — Fri, 07 Jun 2024 22:52:37 GMT

Is your PM account active?
did you try to log in using computer or app?
If computer use clean browser, clear cache, use incognito mode.

Assuming you DO have account created with PM. Not just service but on-line account.

Re: Unable to access account in order to change plans.

Dunkman — Fri, 07 Jun 2024 23:09:17 GMT

@S-1

I assume that you have been paying for this line. Do you remember the email address associated with this account? If long time customer, have your signed up for Eversafe login.

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

If you want to directly contact customer service agent, you will need to submit a ticket via chat bot or directly private message CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take several hours or 1-2 day for response time.

Re: Unable to access account in order to change plans.

S-1 — Sat, 08 Jun 2024 15:24:47 GMT

thanks will do and see how it goes

Re: Unable to access account in order to change plans.

S-1 — Sat, 08 Jun 2024 15:25:18 GMT

I tried all of the above already to no avail alas so I will have to see with CS. Thanks for your input.