topic Re: Leaving Wind in Get Support

Leaving Wind

Lagoonie — Tue, 04 Jan 2022 21:03:36 GMT

I currently have a wind tab owing on a phone. My question is do I call wind and settle this account or just go ahead and port through? I'm afaid if I call wind they will automatically cancel my account and then I will loose my number. Has anyone else ported from Wind to Public with a tab?

Re: Leaving Wind

neilselden — Tue, 01 Nov 2016 13:16:25 GMT

Hi,

You ought to settle your tab with WIND first.

If you don't you may have issues getting your number ported out to PM.

Cheers,

Neil

Re: Leaving Wind

tqlam — Tue, 01 Nov 2016 13:27:37 GMT

Same here. I have ordered a SIM card last week, and expected to receive this week. I will leaving Wind once I receive a SIM card. But do want to know details how to proceed.

Thanks!

Re: Leaving Wind

meekju1339 — Tue, 01 Nov 2016 13:28:47 GMT

So what will happen is when you port your number over it will go to public mobile with no issues. Your wind account will then be closed and your remaining ballance will be calculated online and you will need to pay that. Simple as that.

Enjoy public mobile 🙂

Re: Leaving Wind

WearySky — Tue, 01 Nov 2016 16:31:09 GMT

@neilselden wrote:
Hi,
You ought to settle your tab with WIND first.

If you don't you may have issues getting your number ported out to PM.

Cheers,
Neil

Is this a Wind-specific thing? Any other provider will just cancel your account when you initiate the port request, and send you a bill.

Re: Leaving Wind

CaNuCk07 — Tue, 01 Nov 2016 16:34:13 GMT

@WearySky Agreed, i know when i ported from rogers, all is required was to port the number in the PM form, and when the final rogers bill is due, the balance of the phone payment was also due.

Re: Leaving Wind

srlawren — Tue, 01 Nov 2016 20:14:37 GMT

@WearySky the requirement is that you must be in good standing with the provider you are trying to leave for the port to be approved on their end. An outstanding device balance should be automatically billed to you once they close the account. I think where this can be a problem is if you have outstanding owed amounts. For example, on a post-paid plan, you can be late making your payment and the service will keep working. If you're in that situation, you need to pay the amount you owe for the service before the port will go through. For pre-paid plans at other providers, the same is true that you can miss a payment, but chances are you won't have because your service would stop working.

Re: Leaving Wind

tqlam — Wed, 02 Nov 2016 17:17:19 GMT

I am currently with Wind on a locked phone and have activated PM SIM on my own unlocked phone. I am going to request a port of my Wind number over PM, now which IMEI shall I provide on the port request form, from the Wind phone or my own unlocked phone?

Re: Leaving Wind

computergeek541 — Wed, 02 Nov 2016 17:34:31 GMT

@tqlam wrote:
I am currently with Wind on a locked phone and have activated PM SIM on my own unlocked phone. I am going to request a port of my Wind number over PM, now which IMEI shall I provide on the port request form, from the Wind phone or my own unlocked phone?

I wouldn't use an IMEI number at all when porting. Just the Wind account number will be fine.

Re: Leaving Wind

srlawren — Wed, 02 Nov 2016 17:47:15 GMT

@tqlam I concur with @computergeek541 : I never recommend people supply the IMEI number. In my experience, best results are had if you enter your Wind account number, any number you can be reached at other than your Wind number or temporary PM number in the alternate contact box (work phone, spouse's phone, home phone, parent's phone, payphone down the street 😉 ), and finally your name exactly as it appears on your Wind statement or self-serve account as the authorized account holder name.

Re: Leaving Wind - Port Updates

tqlam — Mon, 07 Nov 2016 18:53:02 GMT

I submitted a port from Wind Mobile, when I clicked the Confirm button the request form with required information and checked the 'I am authorized to transfer this phone number', the first three tries, I saw the RED message 'You must be authorized to transfer this phone number' popped up above the confirm button. Then I waited a few minutes, re-filled out the form again and clicked the confirm, and this time it went through with the successful message. About 15 minutes later, I received a message from PM staying the transfer has been completed. I tested it with my old number and everything works as expected.

Thanks!