topic Re: 5G speed maximum is ±5mbps in Get Support

5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 00:54:30 GMT

Hi, I just got my eSim today and I decided to switch from 4G plan to a 5G plan. Since, my speed maximum is ±5mbps. What is happening ? My phone is a S23.

Thanks,

Re: 5G speed maximum is ±5mbps

Chalupa_Batman — Sat, 08 Jun 2024 00:57:43 GMT

Just wondering if you have your phone's network set to automatic? Try turning off automatic and pick Public Mobile and reboot. Then do another speed test. What speeds do you get now vs after the reboot?

5G speeds are up to 250mbps. 4G is up to 100mbps. If you get above 150mbps, that's sometime the norm.

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 01:03:53 GMT

Thanks for your help. I disabled automatic and i had to choose between Bell and Telus. I choosed Telus and restarted my phone. I am still reaching 5mbps. 🤷‍♂️

Re: 5G speed maximum is ±5mbps

Chalupa_Batman — Sat, 08 Jun 2024 01:14:01 GMT

Was there no Public Mobile option?

What speeds are you getting?

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 01:20:30 GMT

No PM !

I am getting 5mbps.

Re: 5G speed maximum is ±5mbps

Phil_Adelphus — Sat, 08 Jun 2024 01:25:27 GMT

@Meho How long have you been with Public Mobile, were you with Telus before? When I disable automatic on my iPhone I see Public Mobile, Bell and Rogers, no Telus.

Edited to say I see Public Mobile on your screenshot. Do you have low data or data saver enabled?

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 01:25:51 GMT

This morning I was with Fizz. I am with PM since 13h. I thought PM was with Telus

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 01:27:35 GMT

I see PM on upper bar but not from the place we can choose the provider. I think PM and Telus are the same.

Re: 5G speed maximum is ±5mbps

Phil_Adelphus — Sat, 08 Jun 2024 01:31:07 GMT

@Meho Yes PM is a Telus company, it must just show differently in my phone. One thing I don't quite follow, if you're a new customer today did you really change your plan today from 4G to 5G or do you mean you were on 4G with Fizz?

Re: 5G speed maximum is ±5mbps

will13am — Sat, 08 Jun 2024 01:31:19 GMT

Personally I think it is best to leave settings on auto. Manual is sort like an off normal setting. As for Telus being in the mobile operator name, I remember using having an old LG phone that showed Telus instead of Public Mobile. At the end of the day, this should not have any effect on performance. Getting only 5 mbits/s is rather poor performance, that is pretty much 3G network type performance. I suggest installing this app to get some stats on the connection to troubleshoot the slow data speed.

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_CA

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 01:32:29 GMT

This morning I was with Fizz on a 4g plan. I switched with PM for a 4g plan but I switched an hour later for a PM 5g plan 🤷‍♂️

Re: 5G speed maximum is ±5mbps

Phil_Adelphus — Sat, 08 Jun 2024 02:02:58 GMT

@Meho Did you port your number from Fizz today or take a new number? Is everything else working on your phone, can you make and receive voice calls and text messages? When you changed plans an hour apart you would have been charged again. Probably best to contact customer service and explain what is happening. Submit a ticket at the chat icon bottom right of the page but if that doesn't work send agents a private message here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G speed maximum is ±5mbps

funpig1 — Sat, 08 Jun 2024 13:17:36 GMT

@Meho in your screenshot, I can see that you are connected to the 5G network, but you only have 1 bar in signal strength. That is very weak and could explain your dismal mobile data speed. Try moving to an area with a strong 5G signal, at least 3-4 bars, and conduct another speed test. Good luck.

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 13:19:29 GMT

Hi @Phil_Adelphus , I did port my number today, and it worked. I can make call, send and receive messages.

Yes, when I changed my plan an hour after I became PM custumer, I have been charged again.

I did contact customers service but no news from them actually.

I did a main reset of my phone (without erasing my e-Sim) and nothing changed. Still very slow. I am about to do one more reset of my phone but I'll also erase my e-Sim to see if it work.

Thank you.

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 13:22:19 GMT

Thank you @funpig1 , I am located in an area supported where 5G is supported. I am living at 800 meters from the antenna. I'll perform a wipe of my phone and reinstall the e-Sim just to see.... Thank you !

Re: 5G speed maximum is ±5mbps

Dunkman — Sat, 08 Jun 2024 14:43:31 GMT

@Meho wrote:
Hi @Phil_Adelphus , I did port my number today, and it worked. I can make call, send and receive messages.
Yes, when I changed my plan an hour after I became PM custumer, I have been charged again.
I did contact customers service but no news from them actually.
I did a main reset of my phone (without erasing my e-Sim) and nothing changed. Still very slow. I am about to do one more reset of my phone but I'll also erase my e-Sim to see if it work.
Thank you.

@Meho

It is usually recommended to change plans at next renewal (instead of immediately) since PM does not pro-rate plan changes. Await CSA response if honest error.

As for the 5G, if you signed up for 4G plan with PM and then did an immediate 5G plan switch, it can take a few days for the data speeds to be switch on the PM end.

Might want to force your phone to 4G/LTE network and you may get faster data speeds in the meantime.

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 14:45:54 GMT

Now look at this. I wiped my phone and I bought a new e-sim. My network is almost at 100% and I still having poor network performances like this :

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 14:49:17 GMT

Thanks @Dunkman , I understand what you say but, even if I switch to 4G or, LTE, the speed still around 5 mbps.

Re: 5G speed maximum is ±5mbps

Dunkman — Sat, 08 Jun 2024 14:54:49 GMT

@Meho

Which model phone do you have?

Might want to try a simple reboot of your phone (if not done already). Then try a network reset of phone (this will erase any saved Wifi passwords).

If possible, try the testing at a different location.

Re: 5G speed maximum is ±5mbps

Meho — Sat, 08 Jun 2024 14:57:38 GMT

I just wiped the whole phone, bought a new e-sim... it's a fresh start and I restarted my phone. What's intriguing is when I do a speed test, it's always giving an error when the upload test begins.