topic Re: iPhone locked from mobile services in Get Support

iPhone locked from mobile services

VnP — Sat, 08 Jun 2024 01:58:25 GMT

Hello,

On checking, Apple store verified that my phone's mobile services (talk, text ...) were blocked by service provider, i.e. Public mobile.

Could someone please have a look and advise?

Thanks,

VnP

Re: iPhone locked from mobile services

will13am — Sat, 08 Jun 2024 02:05:36 GMT

@VnP , where did you source the phone? When you say blocked by service provider, do you mean blocked from connecting to the mobile network? I can only think of the phone being placed on the blacklist because it was reported as stolen or was not paid off when purchased on a tab from a carrier. You can use the phone IMEI to check whether it has been blacklisted for use in Canada.

https://www.devicecheck.ca/check-status-device-canada/

Re: iPhone locked from mobile services

computergeek541 — Sat, 08 Jun 2024 02:32:59 GMT

@VnP wrote:
On checking, Apple store verified that my phone's mobile services (talk, text ...) were blocked by service provider, i.e. Public mobile.
Could someone please have a look and advise?

When a device is blacklist, the only person who can unblock the device is the person who originally owned it and requested that it blocked. Unfortunately, Public Mobile would only be able to assist if they are the blocking carrier and also if the person who requested the block has it undone.

Re: iPhone locked from mobile services

BKNS27 — Sat, 08 Jun 2024 02:44:18 GMT

@VnP

You can go to the Apple Genius store with proof of purchase that you are the original owner. They may help you in unlocking it.

Re: iPhone locked from mobile services

computergeek541 — Sat, 08 Jun 2024 02:47:11 GMT

@BKNS27 wrote:
@VnP
You can go to the Apple Genius store with proof of purchase that you are the original owner. They may help you in unlocking it.

Only the carrier that blacklisted the device can remove it from that list.

Re: iPhone locked from mobile services

VnP — Sat, 08 Jun 2024 11:28:47 GMT

Thanks all for your feedback.

Will have a look.

Re: iPhone locked from mobile services

Kevinhandsome — Sat, 08 Jun 2024 13:11:06 GMT

you're phone problem blocked with a carrier, just go to any repairshop they'll help you remove it within 30 mins and cost about $30