topic Re: Refund my ESIM in Get Support

Refund my ESIM

Family123 — Fri, 07 Jun 2024 23:12:20 GMT

Hello

I hope you are fine. I bought an ESIM. At first, it is told that it is compatible with our Mobile phone. When is activated it, it is not compatible unfortunately. I want to refund it. I want to buy phisical sim card.

Thanks,

Sanaz

Re: Refund my ESIM

KZ1964 — Fri, 07 Jun 2024 23:19:56 GMT

you can message support and ask for refund if you want
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

You can purchase a sim card online but could take a week to 3 weeks you can also order one on amazon and you will get to you quicker

Re: Refund my ESIM

Dunkman — Fri, 07 Jun 2024 23:20:36 GMT

@Family123

You will need to contact customer service agent. If your phone is not eSIM compatible, CSA could send you a "free" physical SIM card, but Public mobile shipping time are within 10 business days. It might be faster to purchase in store or via Amazon (with prime shippin)

Click on chat icon on right lower corner of website and follow prompts to submit ticket. If that does not work, you can private message CS_Agent (takes a bit longer) via the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund my ESIM

Phil_Adelphus — Fri, 07 Jun 2024 23:21:22 GMT

@Family123 Esims and sims are currently free for new customers and you can ask customer service for a physical sim but it would be a lot quicker to get one from a Telus/Koodo corporate store (phone ahead for stock) or from Amazon although neither would be free. What phone do you have?

Re: Refund my ESIM

BKNS27 — Fri, 07 Jun 2024 23:28:14 GMT

@Family123

SIMs and eSIMs are free with new activations so contact a CS_Agent to send you a SIM by submitting a ticket on Chat bubble.

Re: Refund my ESIM

hTideGnow — Fri, 07 Jun 2024 23:32:20 GMT

hi @Family123

what phone do you have ??

sometimes the app said it is incompatible but support agent can send your QR code and can make it work

Re: Refund my ESIM

Neil11 — Sat, 08 Jun 2024 00:06:16 GMT

I had the same issue when I joined PM. Submit a ticket and private message CS agent to help you with your issue. They directed me to buy a sim from a koodo/telus store or mobile klinic store and then credited my account $11.30 for the cost of sim.

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund my ESIM

Family123 — Sat, 08 Jun 2024 01:45:51 GMT

Thanks. That is samsaung A54. It does not work on it unfortunately.

Re: Refund my ESIM

Family123 — Sat, 08 Jun 2024 01:47:29 GMT

Hi. I bought the physical public mobile SIM yesterday. I want to refund ESIM to buy a new plan for my physical SIM.

Thanks

Re: Refund my ESIM

Family123 — Sat, 08 Jun 2024 01:50:17 GMT

Hi.

I bought a public mobile physical SIM from Amazon yesterday. I want to refund my ESIM to buy a new plan for my physical SIM. Thanks

Re: Refund my ESIM

softech — Sat, 08 Jun 2024 01:53:37 GMT

@Family123

you can ask support to update your account you activated earlier with the sim card number you have. Also ask them if they can reimburse you the extra cost of the sim card

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Refund my ESIM

Phil_Adelphus — Sat, 08 Jun 2024 01:54:06 GMT

@Family123 You just need customer service to switch your existing plan from esim to physical sim. There's nothing to refund on the esim, it was free, you only paid for the plan which will work with a physical sim.