topic Re: Unable to make phone calls from my cellphone??? in Get Support

Unable to make phone calls from my cellphone???

Pocahontas — Sat, 08 Jun 2024 00:40:48 GMT

I am not able to use my iPhone to make outgoing calls? I have received a ticket but am unable to enter the information required to access the technician??

Re: Unable to make phone calls from my cellphone???

Chalupa_Batman — Sat, 08 Jun 2024 00:42:57 GMT

So, we're gonna need just a little more information from you.

Did you just sign up with Public Mobile? Have you been a customer for a while and this happened out of the blue?

Have you tried resetting your network settings on your iPhone and rebooted? Have you tried your SIM card in a different phone?

Re: Unable to make phone calls from my cellphone???

Pocahontas — Sat, 08 Jun 2024 00:45:24 GMT

Transferred from Koodo about three weeks ago and all was working fine until yesterday! Have tried all the recomended solutions with not success.

Re: Unable to make phone calls from my cellphone???

Chalupa_Batman — Sat, 08 Jun 2024 00:52:51 GMT

You say you've "received a ticket". Does that mean you've created a ticket to get help from a CS Agent?

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Unable to make phone calls from my cellphone???

Phil_Adelphus — Sat, 08 Jun 2024 00:59:31 GMT

@Pocahontas Are you able to receive incoming calls, text messages, does data work? Have you tried turning airplane mode on, waiting a few minutes and then turning it off again?