topic Re: Locked out of Email, unable to 2fa login. in Get Support

Locked out of Email, unable to 2fa login.

rizacks84 — Fri, 07 Jun 2024 21:57:27 GMT

Long story short. I created a 2nd gmail account specifically for a 2nd public mobile account. (I pay for one existing public mobile account for a disabled family and couldn't have phone plans on 1 email)

6 weeks after creating the 2nd email. Gmail decided to lock it.

The issue now is, when I need to access my phone account associated with the locked out gmail, I am unable to do 2fa verification... For some reason I am unable to use my phone or any other method to 2fa verify.

Re: Locked out of Email, unable to 2fa login.

EB0 — Fri, 07 Jun 2024 22:38:39 GMT

You need to have access to the phone to get SMS or voicemail to be able to verify 2fa.

Re: Locked out of Email, unable to 2fa login.

Sansan — Fri, 07 Jun 2024 22:39:36 GMT

@rizacks84 this has been going on for awhile now, you haven't figured it out yet?

You first need to contact Gmail to unlock your account.

Did you not provide a recovery email or phone number at sign up? Did you try to reset the email password?

Once you have that sorted out you can message public mobile directly for assistance with the account at the link below.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Locked out of Email, unable to 2fa login.

Neil11 — Sat, 08 Jun 2024 00:08:55 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out of Email, unable to 2fa login.

rizacks84 — Sat, 08 Jun 2024 00:20:11 GMT

I have access to the phone but it won’t give me the option of 2fa on the phone. Gmail isn’t responding to support inquiries