topic Re: Locked Out for days now please help in Get Support

Locked Out for days now please help

Jon1980 — Fri, 07 Jun 2024 20:16:40 GMT

Please help me regain access to my account. This would be awesome

Re: Locked Out for days now please help

hTideGnow — Fri, 07 Jun 2024 20:18:24 GMT

hi @Jon1980 did you try Forgot Password??

and try login using Incognito/Private/Secret mode on your browser

if you cannot login, message support agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked Out for days now please help

Jon1980 — Fri, 07 Jun 2024 20:20:56 GMT

I tried forgot password multiple times unfortunately

Re: Locked Out for days now please help

hTideGnow — Fri, 07 Jun 2024 20:21:51 GMT

hi @Jon1980 is your PM service working??

since you tried many times without luck, message support agent for help

Re: Locked Out for days now please help

Jon1980 — Fri, 07 Jun 2024 20:22:54 GMT

Yes my PM service is working

Re: Locked Out for days now please help

Sana_ — Fri, 07 Jun 2024 20:32:23 GMT

password reset should work.
try cleaning browsing history for for last few days, if password reset is not working or try login using Incognito/Private/Secret mode on your browser.

Re: Locked Out for days now please help

BKNS27 — Fri, 07 Jun 2024 21:29:03 GMT

@Jon1980

You will need to try again in an hour. Too many tries will lock you out.

Best to contact a CS_Agent to regain access when all credentials are met.

Create a ticket on Chat bubble.