topic Re: Available Funds in Get Support

Available Funds

Ingbritson1 — Fri, 07 Jun 2024 16:39:04 GMT

How do I get available funds to reduce bill payment

Re: Available Funds

will13am — Fri, 07 Jun 2024 16:42:36 GMT

@Ingbritson1 , are referring to converting points to account funds? You need to go into the rewards portal from your online account and convert points to account funds in 15 point batches.

Re: Available Funds

hTideGnow — Fri, 07 Jun 2024 16:44:36 GMT

hi @Ingbritson1 login to My Rewards site, then go to Catalog and look for the $15 bill credit and select it. The $15 credit will be added to your account within 2 days but usually quicker

Re: Available Funds

Ingbritson1 — Fri, 07 Jun 2024 16:49:22 GMT

No in May I changed to a different plan and they took out the fees for old plan and than took out fees for new plan it says I have $25 available funds how do I get the $25 added to new account fees

Re: Available Funds

BKNS27 — Fri, 07 Jun 2024 16:56:19 GMT

@Ingbritson1

It will remain in your account as credit so it will be deducted off your June bill.

Re: Available Funds

will13am — Fri, 07 Jun 2024 17:00:08 GMT

@Ingbritson1 wrote:
No in May I changed to a different plan and they took out the fees for old plan and than took out fees for new plan it says I have $25 available funds how do I get the $25 added to new account fees

@Ingbritson1 , when you do a plan change there are two options available, switch on the next renewal or switch immediately. If you decide to switch immediately you will be billed immediately and lose the remainder of the previous plan cycle.