Need PUK

HeatherS099 — Fri, 07 Jun 2024 03:47:34 GMT

My sim is locked, I need to find my PUK. Customer support, please help

Re: Need PUK

softech — Fri, 07 Jun 2024 03:46:55 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Need PUK

computergeek541 — Fri, 07 Jun 2024 03:47:20 GMT

Is this the PUK of your SIM card or is a SIM Network Unlock PUK. A SIM network Unlock PUK would mean that your phone is locked to a different carrier and you would need help from that carrier. For your Public Mobile SIM card's PUK, you'll need to open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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