topic Re: Cannot make calls from cell in Get Support

Cannot make calls from cell

OLDMAN68 — Fri, 07 Jun 2024 00:14:53 GMT

I have a Samsung Galaxy A51 Android version 13 and this is my 1st cell phone ever!

I have connected to my Wifi and can text but I cannot call anyone?

I bought the phone brand new from BestBuy and a SIM card from Public Mobile.

Can you help me. Thanks

hTideGnow — Fri, 07 Jun 2024 00:17:39 GMT

do you see the phone connects to Public Mobile network?

if you just got the phone, check if the phone is blacklisted
https://www.devicecheck.ca/check-status-device-canada/

if it is clean, can you confirm you just joined Public Mobile? if so, it might be a problem with account setup, message support agent to check

Phil_Adelphus — Fri, 07 Jun 2024 00:26:47 GMT

@OLDMAN68 Best Buy is listing unlocked A51 refurbished or open box from a Best Buy Marketplace seller. Are you sure it was brand new, maybe open box?

BKNS27 — Fri, 07 Jun 2024 00:55:31 GMT

Try rebooting your phone by powering off then back on and see if that works.