topic Re: Calls while roaming in Get Support

Calls while roaming

Mary49 — Thu, 06 Jun 2024 22:53:35 GMT

I was able to make calls in Canada but not in the USA while roaming don't know why.

Re: Calls while roaming

Chalupa_Batman — Thu, 06 Jun 2024 22:56:41 GMT

Public Mobile is a prepaid service. Therefore you'd have to purchase a US add on if you wish to use your phone in the US or change your plan to a Can/US plan.

Re: Calls while roaming

softech — Thu, 06 Jun 2024 22:57:57 GMT

@Mary49 what phone do you have?? wonder if it related with VoLTE whitelist that PM has

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

For your issue with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Calls while roaming

EB0 — Thu, 06 Jun 2024 23:16:48 GMT

You need to have either CAN/US plan or US add-on

Re: Calls while roaming

Phil_Adelphus — Thu, 06 Jun 2024 23:34:59 GMT

@Mary49 Assuming you have a Canada-US plan (or US roaming add-on) most likely your phone is not capable or enabled for VoLTE. In Canada we still have a 3G network for non-VoLTE phones but the USA does not. Check if your phone is on the PM VoLTE approved list here

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Calls while roaming

Mary49 — Thu, 06 Jun 2024 23:58:06 GMT

My phone is a Samsung A20 connected to the AT&T network. Data works and texting no issues. Try calling and you get busy signal.

Re: Calls while roaming

Mary49 — Thu, 06 Jun 2024 23:59:39 GMT

I have a US plan and on volte

Re: Calls while roaming

Phil_Adelphus — Fri, 07 Jun 2024 00:18:47 GMT

@Mary49 The Samsung A20 is not on Public Mobile's VoLTE list, how do you know it is on VoLTE? A non-VoLTE phone would need to try and connect to T-Mobile on 2G. Lack of VoLTE does not impact data or texting, they should still work regardless.

Re: Calls while roaming

KZ1964 — Fri, 07 Jun 2024 01:17:06 GMT

If you have the US/ CAN plan and your phone is not on the VoLTE whitelist with Pm then you may have to use a Voip app such as TEXTNOW.

Re: Calls while roaming

Mary49 — Fri, 07 Jun 2024 02:18:48 GMT

Had to switch from AT&T to T-mobile and now it works able to make calls.

Re: Calls while roaming

softech — Fri, 07 Jun 2024 02:20:28 GMT

@Mary49

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Mobile networks.
Press Network operators.
Press Select manually and your phone will search for networks.
Press the required network.