topic calls going directly to voicemail in Get Support

calls going directly to voicemail

pollymay1 — Thu, 06 Jun 2024 18:42:58 GMT

When my sister calls me it goes directly to voicemail without my phone even ringing. She is the only 1 I have this issue with.

Re: calls going directly to voicemail

Phil_Adelphus — Thu, 06 Jun 2024 18:47:00 GMT

@pollymay1 Have you checked to make sure her number hasn't accidentally been blocked?

Re: calls going directly to voicemail

funpig1 — Thu, 06 Jun 2024 19:00:48 GMT

What network is your sister on?

I was consistently getting dropped calls with a client who is on the Rogers network. I am not sure if this is the cause or just a coincidence at this point.

Also, many customers are dealing with dropped call problems which may be related to to your issue. Telus is working on the problem.

Good luck.