topic Re: cellular network is not available in Get Support

cellular network is not available

Desjard1 — Thu, 06 Jun 2024 16:30:25 GMT

I am unable to restore my service I have triesd everything that thye suggested and still no luck. Everything was working fine early this morning??????

Re: cellular network is not available

Dunkman — Thu, 06 Jun 2024 16:47:39 GMT

@Desjard1

Check your self service account. Is your account status active?

Maybe check if there is a telus outage in your area:

https://www.telus.com/en/qc/outages

Basic troubleshooting advice: reboot phone, toggle airplane mode on, then off, network reset of phone (this will erase any saved Wifi passwords)

If you have a physical SIM card, try in another working phone. That may help determine whether hardware setup issue versus PM service problem.

Re: cellular network is not available

will13am — Thu, 06 Jun 2024 16:48:10 GMT

@Desjard1 , is your phone set to auto connect to Public Mobile network? Try using airplane mode toggle or phone reboot to re-establish a network connection. Check also your online account to confirm that the line is in active status.

Re: cellular network is not available

Phil_Adelphus — Thu, 06 Jun 2024 16:59:21 GMT

@Desjard1 Is anything working or is it just data? A couple of hours ago my cellular data stopped working. When I decided to check the phone call aspect the call took a long time to go through and the phone was stuck on 3G afterwards (iPhone, VoLTE enabled). I tried all the usual stuff, airplane mode on then off, restart the phone, check the account, nothing helped then suddenly after about 15 minutes the 3G changed back to LTE and data was working again. I assumed it was a temporary glitch (there were power outages in the area) or maybe some kind of maintenance thing. There was no outage shown on the Telus outages map at the time.

Re: cellular network is not available

cc99 — Thu, 06 Jun 2024 19:52:30 GMT

I'm also having issues connecting. My phone shows it's connected to the network, but I can't call out, and others can't call in. Incoming calls go straight to voicemail, and data isn't working either? I checked my account and it's still active; I tried turning my phone off and on too. No luck...

Re: cellular network is not available

Desjard1 — Fri, 14 Jun 2024 16:48:07 GMT

I believe it was a network issue - solve itself